Get in Touch

Have questions? We're here to help. Reach out to our team and we'll get back to you as soon as possible.

Email Support

Get help via email

support@hireswam.com

Within 24 hours

Phone Support

Call us directly

+254 700 123 456

Mon-Fri, 9AM-6PM EAT

Office Location

Visit our office

Nairobi, Kenya

By appointment only

Live Chat

Chat with our team

Available on website

Mon-Fri, 9AM-6PM EAT

Send us a Message
Frequently Asked Questions

How does the AI resume optimization work?

Our AI analyzes your resume against job descriptions and ATS requirements to suggest improvements in formatting, keywords, and content structure.

What is included in the premium plans?

Premium plans include unlimited resume optimization, cover letter generation, job matching, interview preparation, and priority support.

How accurate is the job matching algorithm?

Our AI matching algorithm has a 95% accuracy rate, considering your skills, experience, preferences, and market demand.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for all premium subscriptions if you're not satisfied with our service.

Don't see your question answered?

Business Hours & Response Times

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM EAT
Saturday: 10:00 AM - 2:00 PM EAT
Sunday: Closed

Response Times

General Inquiries: Within 24 hours
Technical Support: Within 4 hours
Urgent Issues: Within 2 hours

Emergency Contact

For urgent account issues:
Email: urgent@hireswam.com
Response: Within 1 hour